SYSDEK - Services

Services

What we do for you success.

SYSDEK provides an essential and comprehensive range of IT services to the valuable clients. We concentrate on quality and timely solutions and ensure our best to keep our clients pleased all the time.

Being up to date with the latest technologies facilitate us to provide end to end solutions and services. This also consent us to bring the most innovative solution in both business and technology.

The atmosphere we create for all our clients is to have a complete peace in mind as they outsource their support services to us, while we provide quality and trustworthy service. One of our key roles is to understand the client’s business processes, requirements, goals and visions across the industry segment and offer a client oriented solution which is reliable and comforting. We always go the extra mile and make sure we provide a “value for money” service to the clients.

Web & Software Development

We have developed many websites for small and medium size enterprises and have never failed to fulfill customer expectations of a sophisticated, flexible and user friendly website. Our staff is creative and well versed in a number of web technologies, qualifying them to create the ideal solutions to suit the needs of any customer.

Web Development and Design

Websites are vital to create a solid online presence for an organization simply since, nowadays there are many people who largely depend on online information. SYSDEK offers design and development for small scale ‘brochure’ websites and data capture and processing solutions.

E-marketing / SEO

Creating a website alone will not produce the desired awareness of your organization. Through website optimization techniques we can make sure your website is seen by a larger audience and is listed on popular directories. This will help to acquire more visitors while improving your website's ranking in search engines.

Domain Registration

If you've already got a website and content to be hosted, we can purchase and register a domain name of your choice given that the name is still available. Further hosting and maintaining services are also available upon request.

E-Commerce

E-Commerce is the act of buying and selling products and services electronically over the web. Instances of e-commerce services would be EFT, SCM, Online Transaction Processing, EDI and Automated data collection. We give you the opportunity to purchase e-commerce solutions as custom built solutions or pre packaged solutions.

IT Managed Services & Helpdesk

Our helpdesk services are provided with consideration to the security, usability and affordability of the customer's network and systems. Moreover, our IT managed services deliver a proactive IT Infrastructure Management, Cloud based technology and Remote IT Support services to enhance performance of your company network and IT systems.

The entire Managed Service Provider operation is broken down in to 3 main service categories allowing the customer to select the best package for their company depending on the scale and capacity of their network and systems.

Basic Support

Standard Support

Extended Support

These contracts focus more on “What We Support” and not on “Who or impact of the support provided.

	Basic Support	Standard Support	Extended Support
End User Support
Monthly PC Health Checks and Maintenance
Complete Server & Device Management
Monthly Server and Device Health Checks and Maintenance
Network/Infrastructure Design and Implementation
Continuous monitoring on device/server health and provide proactive maintenance guarantying a 95% annual up time
Providing a monthly and annual Service Report

ERP Solutions

Enterprise Resource Planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources. The software can be used to collect, store, manage and interpret data from many business activities, including.

Product planning, cost
Manufacturing or service delivery
Marketing and sales
Inventory management
Shipping and payment

ERP provides an integrated view of core business processes, often in real-time, using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. The applications that make up the system share data across the various departments (manufacturing, purchasing, sales, accounting, etc.) that provide the data. ERP facilitates information flow between all business functions, and manages connections to outside stakeholders.

We provide customized ERP Solutions for small to medium size enterprises with advance features at affordable rates and high service quality.

Computer Services & Repairing

Are you experiencing performance slowness on your Laptop or Desktop Computer?

Due to various reasons such as file flooding and not having regular clean-ups and updates your computer might lag on performance. Leave it to us by just giving us a call. We could help you resolve the issues with a full check-up.

*Inspection Charges 1500 LKR (Local Currency) will be billed – if found issue which is repairable under this charge no extra amount will be billed to customer

Home Visits

We could arrange for Home visits to fix your Laptop or Desktop Computer if you are not able to hand carry the Device. All you need to do is give us a call and one of our team members will schedule the job for you.